We are looking for a Sales Support & eLearning Specialist to join TÜV Rheinland Romania. This role combines operational support for the sales team with the management and development of eLearning content. The objective is to ensure an efficient sales process, an excellent customer experience, and the accurate and timely delivery of digital training products.

Key Responsibilities

1. Sales Support & Business Operations

• ■Sales and Quotation Support
• ■Prepares and sends commercial proposals as requested by the sales team
• ■Verifies the accuracy of information in proposals (prices, services, commercial and technical terms)
• ■Updates and manages proposal templates and commercial documents
• ■Supports the contracting process (drafting, sending, and tracking signatures)

CRM & Operational Systems

• ■Enter and update leads, opportunities, and customer data in Salesforce / SAP CRM
• ■Ensure the accuracy and consistency of data in the systems used
• ■Supports the sales team’s daily activities (follow-ups, scheduling, status updates)
• ■Maintains communication between Sales, Finance, and Operations

Business Administration

• ■Supports the invoicing process by transmitting data to the finance department (including SAP, where applicable)
• ■Tracks the status of quotes, orders, and contracts
• ■Generate simple commercial activity reports
• ■Archive and organize commercial documents

2. eLearning Operations & Content Development

Easygenerator and Docebo Administration

• ■Manage created courses and publish them on Docebo
• ■Ensure the proper functioning of e-learning courses and participant access
• ■Tests courses before launch (UX, functionality, content)

eLearning Content Development

• ■Creates and converts training materials into eLearning formats (PowerPoint, video, SCORM, HTML5)
• ■Uses authoring tools such as Easygenerator
• ■Updates existing courses based on feedback and business requirements
• ■Collaborate with trainers and subject matter experts to structure content
• ■Ensure instructional consistency and the quality of the learning experience

Required Skills

Tools & Systems

• ■Microsoft Office (Excel, Word, PowerPoint, Outlook) – advanced level
• ■Experience with CRM: Salesforce and/or SAP (CRM/SD module – a major plus)
• ■Experience using ERP systems (SAP – a plus)
• ■Working knowledge of LMS (Moodle, TalentLMS, Docebo, etc.)

Experience with eLearning authoring tools:

• ■Adobe Captivate (or equivalents)
• ■Canva, M365 Copilot—design tools for educational content
• ■Basic understanding of eLearning formats (SCORM, HTML5)
• ■Artificial intelligence: ChatGPT, Gork, Perplexity, Gemini.

Commercial & Operational

• ■Experience in Sales Support, Customer Service, or administrative roles (a plus)
• ■Excellent organizational skills and attention to detail
• ■Ability to handle large volumes of data and processes

Soft skills

• ■Clear and professional communication
• ■Ability to prioritize and multitask
• ■Proactivity and a solution-oriented approach
• ■Diligence and responsibility
• ■Ability to work across functions

Experience & Education

• ■High school diploma or higher (business, marketing, education, IT—a plus)
• ■1–3 years of experience in Sales Support, Operations, eLearning, or Customer Service
• ■Experience in a B2B or digital learning environment is a plus

Key Performance Indicators (KPIs)

• ■Response time to sales and operational requests
• ■Accuracy of data in CRM (Salesforce / SAP)
• ■Meeting deadlines for quotes, contracts, and deliveries
• ■Number of courses created/updated on time
• ■Quality of the user experience on eLearning platforms
• ■Efficiency of support provided to internal teams and customers

What we offer

• ■Competitive compensation package
• ■Professional growth opportunities in an international environment;
• ■High-autonomy role with direct impact on business growth;
• ■Participation in complex projects and collaboration with strategic clients;
• ■Real career development opportunities;
• ■Dynamic, performance-driven and collaborative working environment.

Why join us?

In this role, you will contribute directly to process efficiency, customer experience, and the quality of our digital learning solutions. You will join an international, collaborative environment where knowledge is shared, development is encouraged, and your contribution has visible impact.

If you are looking for a role where you can combine coordination, customer focus, and digital learning in one position, we would be happy to hear from you.

Working at TÜV Rheinland. Today for Tomorrow.

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