Job Description

General:

• ■Responsible for achieving the local Business Field (BF) commercial targets (P&L), including sales (in close alignment with the relevant Area Sales Managers (ASaMs)), costs and EBIT.
• ■Responsible for defining the local BF strategy in line with TÜV Rheinland’s global strategy (TR+) as well as the global and regional BF strategies. Additionally responsible for implementing, communicating and controlling the local BF strategy.
• ■Responsible for the local product portfolio of the BF including innovation, relaunch and elimination of products (taking explicit account of global product portfolio strategy).
• ■Responsible for implementing performance processes, IT-tools and quality mlated to relevant accreditation standards.
• ■Responsible for know-how application in the local area.
• ■Disciplinary and technical responsibility for the employees of the particular local BF.
• ■Adheres to & implements corporate guidelines and regulations.
• ■LFM have full P&L accountability for their local Business Field
• ■P&L responsibility and disciplinary leadership follows the hierarchy B-EVP -> GFM -> RFM -> LFM or the disciplinary leadership may follow the hierarchy B-EVP -> RSC -> LSM -> LFM.
• ■Ensure adherence to the HSE roles, responsibilities & accountabilities as defined in MS-0047700-HSE Roles Responsibilities & Authorities.
• ■Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Process requirements

Audit:

• ■Overall responsibility for the success of the business field, including market analysis, service development, finance, personnel, objectives and measures.
• ■Appoints Certifiers, Reviewers, co reviewers, auditors and technical experts.
• ■Monitor service delivery process including timely surveillance audits.
• ■Set performance targets benchmarks and review the realization of the same
• ■Ensure that activities do not affect the confidentiality, objectivity, or impartiality of the certification process.
• ■Ensure compliance to the process for the handling customer complaints which includes receipt, record, investigate and resolution of the complaints.
• ■Ensures compliance to the process of handling appeals, which includes receipt, record, and arrange for the resolution of the appeals.

Testing:

• ■Overall responsibility for the process of the business field service delivery.
• ■Provides required resources such as personnel and facilities for the effective operation of the laboratory.
• ■He is the first escalation process in case of delay in service delivery.
• ■Responsible for service delivery including timely delivery of services.
• ■Provides new accreditation/ scope extension requests to AQM to support Local BF Strategies.
• ■Responsible for approval of expenses related to respective BF.
• ■Primary escalation person for complaints and appeals in the area of operations.

Experience & Further Qualifications

• ■Good knowledge in English (B1 Intermediate).
• ■At least 10 years of professional experience in related area.