Job Summary

TUV Rheinland UK is looking for a Facilites and COP manager responsible for providing leadership and oversight across two key operational areas: Commercial Order Processing (COP) and Facilities Management.

The role has direct responsibility for the COP function and provides managerial oversight of the Facilities Management function through the existing Facilities Manager. The position ensures effective operational performance, appropriate prioritization, efficient service delivery and strong cooperation with internal stakeholders across both areas.

The role is also responsible for developing, documenting and maintaining procedures, working instructions and operational controls to support consistent, efficient and compliant processes.

Job Description

Team Leadership & Coordination

• Lead and coordinate the COP team, including allocation and prioritization of activities, workload management and performance oversight.
• Provide managerial oversight and direction to the Facilities Manager, supporting effective delivery of Facilities Management activities and ensuring alignment with business priorities.
• Monitor workloads, performance and operational priorities, acting as an escalation point when required.
• Cooperate with Project Management, Sales, Finance, Procurement, HSE and other internal stakeholders.
• Develop, write and maintain procedures, work instructions and process documentation for both functional areas.
• Identify and implement opportunities for process improvement, standardization and stronger operational controls.
• Maintain appropriate operational records, documentation and reporting.

Facilities Management

• Provide oversight of Facilities Management activities, working through the Facilities Manager to ensure effective day-to-day operation of sites, buildings and related facilities.
• Ensure appropriate coordination of facility services, including housekeeping, reception, security, gardening, waste management and removals.
• Support the Facilities Manager in space management and efficient utilization of facilities.
• Support the Facilities Manager in resolving complex or significant operational matters and in implementing service improvements.

Commercial Order Processing

• Oversee accurate and timely creation, maintenance and processing of customer sales orders in line with quotations, contracts and internal procedures.
• Ensure commercial and customer information is correctly maintained throughout the order lifecycle.
• Oversee order changes, project-related charges, subcontractor costs and purchase orders where applicable.
• Coordinate order completion and invoicing activities, including payment requests, credit notes and outstanding information.
• Monitor invoicing deadlines, purchase order coverage, backlog and order status to support timely billing.
• Coordinate resolution of invoice queries, complaints and commercial discrepancies.
• Ensure completed orders are reviewed and properly closed, escalating commercially problematic or non-profitable orders where necessary.

Requirements

Education & Experience

• Qualification in Business Administration, Facilities Management or a related field, or equivalent professional experience.
• 3–5 years of relevant experience in facilities, commercial administration, order processing or similar operational functions.
• Experience coordinating or leading employees is desirable.
• Experience working with suppliers, service providers and cross-functional stakeholders.
• SAP or other ERP system experience is desirable.
• Understanding of sales order processing, invoicing and order-to-cash processes is an advantage.

Key Competencies

• Leadership and team coordination.
• Strong organizational and prioritization skills.
• Commercial awareness and attention to detail.
• Effective communication and stakeholder management.
• Problem-solving and ownership of operational issues.
• Ability to manage priorities across two different functional areas.
• Process-oriented and continuous improvement mindset.
• Good written and verbal English (B2 level or equivalent).