Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 25,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.

SUMMARY:

Provide higher level/complex administrative/project coordination support for Certification of Management Systems. The Senior Operations Representative will independently coordinate various projects for specialty schemes, such as IATF/AS/IT as required including communicating regularly with internal and external customers, ensuring services are delivered in accordance with customer expectations, within budget and on schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• ■Adhere to the TRNA procedures as defined in MS-005711, TRNA Navigation Tool.
• ■Coordinate progressively more complex projects/audits as needed for a large area/region and/or multi-site customer. Using independent judgment, determine staff/project assignments to best meet customer requirements.
• ■Initiate projects in databases, maintaining and updating project information in a timely manner to ensure accurate recording for the purpose of billing.
• ■Manage the appropriate use of Auditors on projects keeping the needs to the business in mind (i.e. FTE utilization).
• ■Act as main point of contact to audit/sales/certification staff and customers regarding project information, status, and schedule.
• ■Provide excellent customer service through continuous and regular contact with customers for follow-up/updates, responding to inquiries, and researching/resolving any customer issues/problems.
• ■Customers’ interaction may include senior level and international customers.
• ■Manage records of timelines for individual customers (i.e. scorecards).
• ■Maintain and update customer information in databases. Send out new customer packages/applications/contracts as needed.
• ■Track and process customer/project/assignments billing for assigned department/group, working with accounting and customer to resolve any billing/accounts receivable/credit issues.
• ■May manage certificate processing and printing certificates, submitting documents for review.
• ■Track and process customer/project/assignments billing for assigned department/group, working with accounting and customer to resolve any billing/accounts receivable/credit issues.
• ■Act as mentor for and assist in training other Operations Representatives.
• ■May coordinate and compile data/work of other Operations Representatives for management.
• ■Provide support to the post audit team for necessary corrections to ensure timeliness of certificate issuance.
• ■Provide status/schedule feedback to management as needed.
• ■Provide general support for other internal customers as needed (i.e. complaints, appeals, corrective actions, etc.).
• ■Perform other related duties and projects as assigned.

QUALIFICATIONS & REQUIREMENTS:

Knowledge, Skill, & Abilities

• ■ Strong project/time management and organizational skills with the ability to work in a fast-paced, multi-tasking environment coordinating multiple and changing priorities.
• ■Strong verbal, written, and interpersonal communication skills.
• ■Ability to work under pressure, carry out urgent requests and meet deadlines.
• ■Must be articulate, professional, and customer service oriented.
• ■Additional technical expertise in specialty schemes.

Education

• ■High School Diploma or equivalent education and/or experience.

Experience

• ■2-4 years of experience in certification of management systems preferred.
• ■Computer literacy required includes Microsoft Office applications.

Certifications

• ■None

SUPERVISORY REQUIREMENTS:

• ■None

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• ■Office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• ■Individuals must be able to verbally communicate with visitors, employees, callers, and customers.
• ■Frequent use of eye, hand, and finger coordination enabling the use of office machinery and computers.

Equipment Used:

• ■Computer, cell phone

Travel Required:

• ■Occasional attendance at specific scheme workshops, accreditation audits and/or experience exchanges.

TUV Rheinland North America EEO Statement

As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.

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