Job Overview

This position is responsible for the overall management and daily supervision of inspectors in North China. The role focuses on on-site inspection quality control, inspection report quality assurance, integrity and compliance risk management, complaint handling, operational and quality data analysis, as well as coordination with the PM team on technical document optimization.

Key Responsibilities：

1.North China Inspector Team Management & Daily Supervision

Manage, supervise, and coach inspectors across Jiangsu, Zhejiang, Shanghai, Shandong and Tianjin. Oversee daily inspection activities and monitor inspector performance. Motivate and guide the team to maintain a positive, proactive, and professional attitude toward their work. Coordinate with the CS team to optimize inspection scheduling and operational efficiency. Review and approve travel expenses and overtime requests to ensure cost effectiveness.

2.On-site Inspection & Inspection Report Quality Control

Oversee the quality of on-site inspections and inspection reports to ensure inspections are carried out in compliance with company SOPs, customer requirements, and applicable inspection specifications. Verify the accuracy, completeness, and timeliness of inspection reports.

3.Integrity & Compliance Risk Management

Ensure strict adherence to company integrity policies and inspection compliance requirements. Monitor inspection activities to identify and prevent integrity risks. Conduct regular compliance training and risk awareness sessions for the team. Establish effective risk prevention measures and ensure all inspection activities are conducted in a fair, impartial, and standardized manner.

4.Complaint Handling

Investigate and resolve complaints related to inspectors and inspection activities. Conduct root cause analyses, implement timely corrective and preventive actions, and follow up on improvement measures to ensure effective closure and maintain customer satisfaction.

5.Operations & Quality Data Analysis

Collect, compile, summarize, and analyze inspection operational and quality data on a regular basis. Identify systemic risks, operational issues, and non-compliance trends. Prepare periodic operational and quality analysis reports and provide data-driven insights to support efficiency improvements, quality enhancement, and team management optimization.

6.Technical Support & Documentation / MD Quotation Optimization

Work closely with the PM team to optimize technical documentation. Provide technical support and practical feedback from on-site inspections to ensure documents remain relevant, up to date, and aligned with evolving customer requirements. Collaborate closely with the CS team to ensure MD quotations are reasonable and operationally feasible.

Job Requirements
1.Bachelor’s degree or above. More than 10 years of working experience in consumer goods inspection, quality or the relevant operation management. At least 5 years of experience in managing teams with the size of over 60 inspectors. Consumer goods on-site inspection experience is preferred.

2.Familiar with consumer goods (hardline, softline and EE) inspection specifications. Familiar with the quality requirements from European buyers, e.g., Lidl, Aldi, etc.

3.High integrity. Excellent English skills. Good team management, communication, coordination and problem-solving ability. Careful and rigorous in work. Positive, responsible, and proactive.