Job Responsibilities:

Project tracking and delivery (60%)

项目跟踪与交付 (60%)

1.Project initiation and planning: Participate in project kickoff meetings to understand project objectives, scope, deliverables, and timeline; Develop a detailed project tracking plan.

项目启动与规划： 参与项目启动会，理解项目目标、范围、交付物和时间表；制定详细的项目跟踪计划。

2.Full process monitoring: Real time tracking of project task progress, resource allocation, and milestone nodes.

全过程监控： 实时跟踪项目任务进度、资源分配和里程碑节点。

3.Problem management: Proactively identify delays or issues during project execution, issue timely reminds to internal teams, and promote the development and implementation of solutions.

问题管理： 主动识别项目执行过程中的延迟或问题，及时向内部团队发出预警，并推动解决方案的制定与执行。

4.Reporting and Communication: Regularly organize project status reports and report project progress and issues to internal management.

报告与沟通： 定期整理项目状态报告，向内部管理层汇报项目进度和问题点。

Customer Service and Communication (40%)

客户服务与沟通 (40%)

1.Act as the main project contact for designated clients, responsible for daily communication and regular updates on project progress, next steps, and issue resolution.

作为指定客户的主要项目联系人，负责日常沟通，并定期同步项目进展、下一步计划及问题解决情况。

2.Proactively collect and communicate client feedback, requirements, and change requests, while coordinating internal teams for timely evaluation and response.

主动收集并传达客户反馈、需求及变更请求，并协调内部团队及时进行评估和响应。

3.Manage client expectations professionally, maintain positive long-term relationships, and continuously improve customer satisfaction.

专业管理客户期望，维护积极稳定的长期客户关系，并持续提升客户满意度。

Job Requirements:

1.Education and experience: Bachelor's degree or above, with at least 2 years of work experience in project management, customer success, customer management, or related fields.

学历与经验： 大学本科及以上学历，拥有2年以上项目管理、客户成功、客户经理或相关领域的工作经验。

2.Project management skills: Familiar with the basic processes and methodologies of project management, possessing excellent multitasking and time management abilities, and able to follow up on multiple projects simultaneously. PMP (Project Management Professional) certification is preferred.

项目管理能力： 熟悉项目管理的基本流程和方法论，具备出色的多任务处理能力和时间管理能力，能同时跟进多个项目，持有 PMP 项目管理专业人士认证者优先。

3.Communication skills: Good oral and written communication skills in both Chinese and English, able to communicate clearly and effectively with people from different backgrounds (customers, technicians, management. Able to handle customer complaints and emergency situations in projects properly.

沟通能力： 良好的中英文口头和书面沟通能力，能够与不同背景的人（客户、技术人员、管理层）进行清晰、有效的沟通。能够妥善处理客户的抱怨和项目中的紧急状况

4.Customer orientation: Possess a strong sense of service, be able to sincerely understand customer needs, and be committed to creating value for customers.

客户导向： 具备强烈的服务意识，能够真诚地理解客户需求，并致力于为客户创造价值。

5.Teamwork: Possess excellent teamwork spirit and be able to effectively coordinate internal resources to serve customers.

团队合作： 具备优秀的团队协作精神，能够有效协调内部资源为客户服务