Job Description

Business Development & Revenue Growth

• ■Develop and implement regional business strategy aligned with company objectives.
• ■Achieve revenue, margin, and collection targets.
• ■Identify new market opportunities in commodities, agri-products, minerals, and other products inspection, etc.
• ■Build strong relationships with exporters, importers, traders, shipping lines, and surveyors.
• ■Participate in client meetings, tender submissions, and commercial negotiations.

Operations Management

• ■Oversee day-to-day inspection activities across ports, warehouses, and plants.
• ■Ensure timely deployment of inspectors and supervisors.
• ■Monitor operational efficiency, reporting timelines, and service quality.
• ■Ensure compliance with SOPs, accreditation requirements, and company policies.
• ■Handle operational escalations and client complaints.

Team Leadership & Resource Management

• ■Recruit, train, and manage inspectors, supervisors, and support staff.
• ■Set KPIs and performance targets for the regional team.
• ■Conduct performance reviews and provide coaching.
• ■Optimize manpower planning and cost control.

Quality & Compliance

• ■Ensure inspections are conducted as per international standards (GAFTA, FOSFA, ISO, ASTM, etc.).
• ■Maintain documentation and audit readiness.
• ■Ensure health & safety compliance at all operational locations.
• ■Coordinate with QA and accreditation bodies when required.

Financial & Administrative Control

• ■Monitor regional P&L performance.
• ■Ensure timely invoicing and payment collection.
• ■Control operational costs and improve margins.
• ■Submit monthly MIS reports to management.

Client Relationship Management

• ■Act as the primary contact for key regional clients.
• ■Maintain long-term strategic partnerships.
• ■Resolve disputes and ensure customer satisfaction.
• ■Increase repeat business and nominations.

Key Performance Indicators (KPIs)

• ■Revenue & Gross Margin Achievement
• ■Client Retention & New Client Acquisition
• ■Operational Efficiency
• ■Debtor Days / Collection Performance
• ■Team Productivity
• ■Audit & Compliance Score

HSE

• ■Ensure adherence to the HSE roles, responsibilities & accountabilities as defined in MS-0047700-HSE Roles Responsibilities & Authorities.
• ■Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Policies and Procedures.

Experience & Further Qualifications

• ■Minimum 15-20 years years of experience in sales or operations within TIC Commercial Inspection
• ■Experience dealing with clients across India is essential for commodities like agri products, Minerals.etc.
• ■Strong interpersonal and communication skills in English, Hindi and local language
• ■Willing to travel extensively across the region and as required to other parts of India and Overseas.
• ■Ability to work independently under field conditions and coordinate with multiple stakeholders.
• ■Setting up new office and laboratory and managing team of managers and filed inspectors