Service Desk Specialist with Spanish and Portuguese (w/m/d)
工作编号: 16784
TÜV Rheinland Polska Sp.zo.o.
永久, 全职
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About us
TÜV Rheinland is a leading global independent testing service provider with over 150 years of experience and more than 22000 employees all around the world. The independent experts stand for the quality and safety of people, technology, and the environment in nearly every sphere of personal activity as well as train people in a broad range of fields and industries.
TÜV Rheinland Polska has been present on the Polish market for more than 20 years. In 2018 a new chapter has started: TÜV Rheinland Europe Regional Shared Services Centre has opened in Katowice. At TÜV Rheinland RSSC we strive for excellence in everything we do. We have a passion for what we do. And we love what we do. Join the young and dynamically growing team of professionals. Join the company with long lasting tradition, firm values and a courage and vision for the future!
Service Desk Specialist with Spanish and Portuguese
Workplace: Katowice
WHAT TASKS CAN YOU EXPECT?
- ■Handling incoming calls/tickets, being part of remote support for internal customers
- ■Reporting incidents and service request based on user’s info in corporate tool
- ■Solving incidents and service request at Service Desk level in a timely and effective manner
- ■Providing customer support in problem-solving process
- ■Running diagnostic programs to resolve issues
- ■Installing hardware, software and other required programs
- ■Supporting in various projects to further optimisation of processes
WHAT SKILLS AND EXPERIENCES SHOULD YOU HAVE?
- ■1 year of experience in similar position, preferably in SSC/BPO environment
- ■Fluent in Spanish, Portuguese and English (all verbal and written)
- ■General IT understanding
- ■Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
- ■Knowledge of Microsoft Office Products
- ■Attention to details and problem-solving attitude
- ■Very good communication skills and strong customer driven focus
- ■Ability to work in shift rotation
- ■ITIL knowledge would be an asset
WHAT CAN WE OFFER TO YOU?
- ■Stable job based on an employment contract
- ■Annual bonus
- ■Hybrid model of work (2 days per week working from office)
- ■A package of benefits available on the benefit platform - private medical care, co-financing of the sports card, discounts and shopping vouchers; the possibility of joining group insurance, accident insurance, additional compensations from the Company Social Benefits Fund based on the internal policies
- ■Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
- ■International environment and daily usage of foreign languages
- ■Real development opportunities
- ■Direct communication and no formal dress code
- ■Modern office with innovation space located in Katowice
- ■Employee referral program
If you want to join our team and take part in the recruitment process, please apply and send your CV.
我们只通过在线申请系统接受求职申请。通过电子邮件发送的申请我们无法受理。
您应该知道的其他事项
| 工作编号 | 16784 |
|---|---|
| 合同类型 | 永久 |
| 就业类型 | 全职 |
| 工作模式 | 弹性办公 / 部分远程办公 |
| 公司名称 | TÜV Rheinland Polska Sp.zo.o. |
只要职位在我们的 招聘页面上公布、 我们正在寻找合适的候选人 (男女不限）。我们期待您的 申请！
敬请期待：
积极的工作氛围
为一家历史悠久、声誉卓著的公司工作，难道不令人心动吗？更好的消息是：我们也希望工作充满乐趣！
员工活动
建设。回忆。在一起。各种员工活动等着您！
奖金计划
我们相信，成功是对业绩的奖励。让我们在个人会议上谈谈我们奖金计划的细节。
远程办公
通勤是时间和心情的杀手，尤其是在上下班高峰期。我们提供远程工作，欢迎您加入我们的团队，无论您目前身在何处！
灵活的工作时间
平衡个人生活与职业生涯并非易事：家庭事务、个人需求、交通或只是您自己的精力周期--我们的灵活工作时间可帮助您实现这一点！
经验丰富的国际化团队
我们欢迎新的人才，同时也为许多长期合作的同事感到自豪。让您的个人经验与TÜV德国莱茵的多元文化经验相结合，共同成就一番事业！
一揽子保险和医疗保健
我们为自己的工作能够拯救生命而感到自豪。员工的身心健康对我们同样重要！我们很乐意与您面谈，向您介绍我们的保险和医疗套餐。
员工培训和发展
我们将 “恰到好处 ”作为企业DNA的核心。因此，不断地共同成长和相互学习对我们来说是理所当然的！
Service Functions/Cross Business Stream Functions
Behind every successful audit, certification, and inspection stands a strong team in our Service Functions. Whether HR, IT, Finance, Marketing, Controlling, Procurement, Facility Management, our Shared Service Centers, QHSE, Legal, Corporate Development, or Corporate Communication – they all contribute to ensuring that our operational units worldwide can achieve top performance.
We rely on innovative processes, digital solutions, and a strong corporate culture to support employees, create efficient structures, and enable sustainable growth. Our work is diverse, ranging from developing modern HR programs to optimizing global financial processes to ensuring the highest compliance and quality standards.
Shape the future of TÜV Rheinland with us!
In our Service Functions, you can contribute your expertise, optimize processes, and actively participate in shaping the company's future. We offer you an international, dynamic environment that fosters innovation, collaboration, and personal growth.
Become part of our strong network and help shape the world of tomorrow with us!
您的申請程序
1. 在线申请
您只能通过我们的职业页面进行在线申请。申请流程非常简单，只需几分钟即可完成。
